Rachelle Sanders

Customer Education | Onboarding | Training

I design onboarding and training that actually gets used. Not ignored, not skipped, not forgotten a week later, but a part of your overall success.

The goal isn’t just to explain your product. The focus is on making things clear, repeatable, and easy to maintain. It’s to make it part of how people work.

LET'S CHAT

My Services

Learning & Onboarding Systems

For teams that have onboarding, but it’s inconsistent, scattered, or hard to scale. I can build a structured onboarding experience that helps people ramp quickly and actually use your product day to day.

  • Learning path design (role-based or journey-based)

  • Onboarding program structure (live + self-paced)

  • LMS setup and organization guidance

  • Program roadmap and rollout plan

Training Content & Video

For teams that need clear, usable training — not long docs people won’t finish. I can turn complex workflows into training people can follow without getting stuck.

  • Training scripts and storyboards

  • Product demos and walkthrough videos

  • Job aids, guides, and support content

  • Course modules (self-paced or instructor-led)

Knowledge & Content Systems

For teams with a knowledge base that exists… but doesn’t actually help. I can organize your documentation so people can actually find what they need and move forward without support.

  • Knowledge base audit and cleanup

  • Information architecture and navigation redesign

  • Content rewrite and consolidation

  • Governance and maintenance recommendations

Every project is scoped based on what you already have and what needs to be built.
Most projects fall between $3,000 – $12,000.

Results

Built a customer education program from 0 → 1,600+ learners and 3,755 enrollments in under 12 months

Increased learner confidence by 21% after training

Delivered 145 instructor-led sessions across 48 organizations

Grew LMS learners 3× and course enrollments 2.5×

Improved product usage after training (25% → 45%)

Redesigned knowledge bases across multiple SaaS products to improve findability and reduce support needs

What it’s like to work with me

  • "Rachelle's attention to detail, considerable skill at writing, editing, audio and video work was instrumental in our team's success."

    —Julie Morris, ThD

  • "From day one, she made an impact with her eagerness to learn, thoughtful work process, and strong training skills. Rachelle was a natural at delivering live, engaging, instructor-led training sessions to countless customers on our complex OKR framework."

    —Jim Hopkinson

  • "As the Customer Success Training Manager, Rachelle revamped the Knowledge Base for several of our SaaS platforms. Her attentiveness to detail and ability to organize these Help Centers aided in the success of the customer success team and end-users."

    —Tomonori DeSimone-Igari

  • “Rachelle elevated our customer knowledge to a level we didn’t know was possible. Her output was always detailed, professional, and clean.”

    —Kelly Rogers

About Me

I build training and content systems that help people learn how to actually do the thing.

Most of my work has been in SaaS and enterprise environments where people are expected to learn quickly, but the content doesn’t support that. It’s often scattered, unclear, or hard to apply.

I come in to organize what exists, connect the pieces, and build a structure people can follow — something that makes sense, is easy to navigate, and can be repeated as teams grow.

A lot of teams think they need more content. Most of the time, they need better organization and a clearer progression. That’s what I focus on.

Get in Touch

If you’re working on onboarding, training, or content that isn’t quite landing, send a note. I’ll take a look at what you have and figure out what actually needs to change.

Prefer email?: sandersrachelle@gmail.com